Worklane Legal Center
Clear terms. Private by design. Audit-ready by default.
Effective date: 07-11-2025 • Jurisdiction: India-first
For privacy requests (access/deletion/correction), email contact.worklane@gmail.com with subject: “Privacy Request”.
Note: Plain speak you own your data; we process it only to run and improve the features you turn on.
Terms of Service
These Terms of Service (“Terms”) govern your access to and use of Worklane’s website, applications, and services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.
1) Who we are
Worklane is a SaaS workspace that helps you send proposals, schedule follow-ups, and issue invoices, including Razorpay and UPI payment options (via integrated providers).
2) Accounts and eligibility
- You must be at least 18 years old to use the Services.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- You agree to provide accurate account information and keep it up to date.
3) Your use of Worklane
You agree to:
- Use the product only for lawful business purposes.
- Not harass, spam, or mislead recipients.
- Follow applicable consent and communication laws (for example, IT Rules/TRAi in India, CAN-SPAM where applicable).
4) Messaging & anti-spam
You control recipient lists and cadences. Worklane provides tools such as pause-on-reply and business-hours scheduling, but you remain responsible for:
- Having a lawful basis to contact each recipient.
- Providing unsubscribe / opt-out where required.
- Registering sender IDs and templates where telecom rules require it.
5) Payments & billing
- Subscription fees are billed in advance per billing cycle.
- Fees are non-refundable for the current billing period, unless required by law or explicitly stated otherwise.
- Worklane is not a payment processor. Razorpay/UPI and other integrated providers process payments and settle funds to your accounts.
- You are responsible for all taxes, including GST, that apply to your use of Worklane.
6) No GST e-filing or professional advice
- Worklane does not file GST returns or other regulatory filings on your behalf.
- Content, templates, and reports are for workflow assistance only and do not constitute tax, legal, or accounting advice.
7) Data & integrations
- You own your content and client data.
- You grant Worklane a limited, revocable license to host, process, and transmit that data solely to provide and improve the service.
- By enabling integrations (for example, Razorpay, email providers), you authorize us to exchange data with those services as needed.
8) Confidentiality
Each party must protect the other’s non-public information using reasonable technical and organizational safeguards and may use it only to provide or receive the service.
9) Service availability
We aim for high availability but do not guarantee uninterrupted service. Maintenance windows, third-party outages, and internet issues may affect access. Any separate SLA will apply only if agreed in writing.
10) Intellectual property
- Worklane owns all rights in the platform, including UI, features, and documentation, except for your content and third-party marks.
- You may not reverse engineer, copy, resell, or frame Worklane except as permitted by law or by written permission.
11) Beta and experimental features
Beta features are provided “as is”, may change or be withdrawn at any time, and may be less stable than main features.
12) Indemnity (your responsibility)
You will indemnify Worklane against third-party claims that arise from:
- Your illegal use of the service,
- Your failure to obtain required consents, or
- Your misuse of recipient data.
13) Limitation of liability
To the maximum extent permitted by law:
- Worklane is not liable for indirect, incidental, or consequential damages.
- Worklane’s total aggregate liability for all claims in any 3-month period is limited to the fees you paid to Worklane for that period.
14) Term, suspension, and termination
- You may cancel at any time through the product or by contacting support.
- We may suspend or terminate access for non-payment, suspected abuse, security risk, or legal/institutional requirement.
- After termination, we may retain logs for legal and security reasons, but will provide exports of your core data for at least 30 days where feasible.
15) Governing law & disputes
These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Courts in [India] will have exclusive jurisdiction, subject to any mandatory consumer laws that apply to you.
16) Changes to these Terms
We may update these Terms from time to time. Material changes will be notified in the app or by email. Continued use of Worklane after changes become effective means you accept the updated Terms.
Contact
For Terms questions, email contact.worklane@gmail.com .
Feature-Specific Rules
These rules apply when you use specific features. If they conflict with the Terms, these feature rules are additive and more specific.
- Follow-ups & anti-spam – Use opt-in lists, include opt-out where required, and comply with local rules (IT Rules/TRAi in India, CAN-SPAM where applicable).
- Bookmarklets & universal inbox – Capture only data you’re entitled to store. Do not ingest third-party secrets without authorization.
- Audit trail – Drafts, sends, follow-ups, Won/Lost, invoices, and payment matches are logged for accountability.
- Business-hours scheduling – Sends queue to your configured window to avoid off-hour messages.
- Exports – CSV/Excel exports are for your internal use. You are responsible for securing any exported files.
Privacy Policy
Worklane is committed to protecting your privacy and handling your information transparently. This Privacy Policy explains how your personal information is collected, used, and shared when you visit, subscribe, register, or make a purchase from our website and when you use our product.
Worklane privacy policy scope
This Privacy Policy describes how your personal information is collected, used, and shared when you visit, subscribe, register, or make a purchase from Worklane (the “Site”) and when you use Worklane’s Services.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual pages you view, what websites or search terms referred you to the Site, and how you interact with the Site. We call this automatically-collected information “Device Information.”
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Cookies –
Data files placed on your device, often including an anonymous unique identifier.
(Learn more about cookies and how to disable them: http://www.allaboutcookies.org ) - Log Files – Track actions on the Site and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
- Web Beacons, Tags, and Pixels – Electronic files to monitor site usage and interaction.
- Analytics Pixels – Collect traffic-related information and interaction behavior.
Order / account information
When you subscribe, register, or attempt to purchase through the Site, we may collect information such as your name, email address, billing address, payment details metadata (not full card/UPI credentials), and any other data necessary to process your order and provide the service.
How we use your personal information
We use the collected information to:
- Process subscriptions/orders, payments, and generate invoices/receipts
- Communicate with you (support, account notices, product updates)
- Screen for potential fraud or security risks
- Provide you with information or promotions related to our services, when aligned with your preferences
- Improve and optimize the Site experience
- Analyze customer interactions for performance tracking and product improvement
Sharing your personal information
We share your Personal Information with trusted third-party service providers to help us operate effectively:
- Analytics providers: to understand customer interactions and optimize experience (where used)
- Payment processors: to process payments securely
- We do not sell your personal information.
Do not track
Please note, we do not alter our Site’s data collection practices when we detect a “Do Not Track” signal from your browser.
Your rights
Depending on your location, you may have rights to:
- Access and obtain a copy of your personal data.
- You have the right to request correction or deletion of inaccurate or outdated data.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- If you wish to exercise these rights, please contact us at contact.worklane@gmail.com
Data retention
We will retain your information for our records unless you ask us to delete this information.
Minors
Our Site is not intended for individuals under the age of 18.
Changes
We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact
If you have a question that isn’t covered here, email us at contact.worklane@gmail.com . If you’re requesting access/deletion/correction, use subject: “Privacy Request”.
Security Overview
Worklane uses administrative, technical, and organizational measures designed to protect data against unauthorized access, alteration, disclosure, or destruction.
- Access controls – Least-privilege access for systems and data.
- Encryption – Encryption in transit and (where applicable) at rest, depending on service components.
- Monitoring – Logging and monitoring for availability and suspicious activity.
- Payments – Payment pages and credentials are handled by providers like Razorpay/UPI. Worklane stores only references (invoice ID, amount, status, provider reference) and does not store full card or UPI credentials.
- Vulnerability management – Regular updates and remediation processes.
- Incident response – Processes to assess, respond, and communicate security incidents as appropriate.
- Compliance posture. – Worklane is designed as “India-first, global-ready”. Formal certifications (for example, ISO, PCI, SOC) will be listed here as and when obtained.
Security contact
For security-related reports, email contact.worklane@gmail.com with subject: “Security Report”.
Data Processing Addendum (DPA) Summary
This section summarizes typical data processing terms when Worklane processes personal data on behalf of a customer. If you require a signed DPA, contact us.
- Roles – Customer is the controller; Worklane is the processor for Customer Content that includes personal data.
- Processing – Worklane processes data only to provide and support the Services, per documented instructions.
- Subprocessors – Worklane may use vetted subprocessors (e.g., hosting, analytics, payments) with appropriate safeguards.
- Security – Worklane maintains reasonable technical and organizational measures to protect personal data.
- Data subject requests – Worklane assists with access/deletion/correction requests as required and feasible.
- Retention/deletion – Upon termination, Worklane deletes or returns Customer Content as applicable, subject to legal retention requirements.
DPA requests
Email contact.worklane@gmail.com with subject: “DPA Request”.
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